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contact.routesthree addresses

hello.

Write to a person, not to a form.

en-US / write in whatever words come out

There is no form on this page. Three real addresses, one general and two specific, plus a 25 minute walkthrough on your own content.

  • no form fields
  • no routing quiz
  • plain email
who to write to

Three addresses. Pick the closest one.

When you are not sure, use the general inbox. A person moves it to the right place.
sales, billing and support

Plans, pricing, invoices and questionnaires.

A quote, a walkthrough, an invoice that looks wrong, a security questionnaire that needs filling in, or a product question. This is the general inbox and it is the default.

hello@transglot.ai
plans, pricing, invoices
general inbox
security

Report a security vulnerability.

Send the finding straight to the security address. The published policy gives you a written safe harbour, an acknowledgement within three business days and an assessment within ten business days. There is no paid bounty today.

security@transglot.ai
policy: /legal/vulnerability-disclosure
security
privacy and data protection

Access, export, deletion and the signed DPA.

Data subject requests and privacy questions go here, and so does a request for an executed copy of the Data Processing Addendum.

privacy@transglot.ai
document: /legal/dpa
privacy
book a walkthrough

Twenty five minutes, your content, no slide deck.

Bring your own content and a language you actually care about. We open the product against it, push your real strings through the checks, and stop when the time is up.

  1. 00 to 05

    Your stack Your file formats, your languages, and where the current process hurts.

  2. 05 to 20

    A live run Your own strings through the pipeline, and a read of what comes back.

  3. 20 to 25

    The honest fit The price on your own word counts, including the answer that it is not a fit yet.

Rather just write? The general inbox moves faster than a calendar. hello@transglot.ai
pick a day
then a time, drawn in your own timezone
pick a day and a time
before you write

Two pages that answer faster than we do.

They answer at three in the morning, and they do not need a reply.
trust center

The security review, already answered.

Subprocessors, retention windows, where we stand on SOC 2 and GDPR, and the documents a reviewer asks for before anyone signs anything.

/trust-center
read before you send a questionnaire
open source

Free for public repositories.

An OSI approved licence and a public repository, one short form, reviewed by hand. No card, and no price to negotiate.

/oss
reviewed by hand

FAQs

The questions the inbox gets most.

How do I contact support?
Write to hello@transglot.ai. There is no ticket queue and no routing form: a person reads it and answers. Business and Enterprise carry a contractual support response target, set out on the SLA page.
Yes. Twenty five minutes on your own content rather than a slide deck: your formats, a live run on your strings, and the price on your own word counts. Pick a slot above and mail it to us, or write and say when suits you.
Mail security@transglot.ai. The published policy gives you a written safe harbour, an acknowledgement within three business days and an initial assessment within ten business days. There is no paid bounty today.
Mail privacy@transglot.ai. Access, export and deletion requests go there, and so does a request for an executed copy of the Data Processing Addendum.
Most of one is already answered in writing on the trust center, including the answers that are no. If yours asks something it does not cover, send it to the security address and an engineer replies.
No. The free plan is 100,000 words to start and 10,000 a month after, with no card and no call, and every paid plan below Enterprise checks out on its own. Enterprise is the only one that needs a conversation.
works with what you already run

41 connectors, already built.

or just try it

Try it before you write to us.

No card. 100,000 words to start on the free plan, then 10,000 a month, and $0.0008 a word only once a paid plan passes its allowance.