The deal, in plain paragraphs.

These Terms of Service are the agreement between you and the Transglot entity named on your order form or invoice ("Transglot", "we", "us") covering the Transglot website, the localization platform, the editor, AI translation, the REST API, the command line interface, the delivery bundle, the marketplace connectors and everything else we make available under them (together, the "Service"). You accept them by creating an account, by signing an order form that references them, or by using the Service. If you accept them for an organization, you confirm that you have authority to bind it, and "you" then means that organization. If you do not agree, do not use the Service.

"Account" is the individual login. "Organization" is the workspace an account belongs to, and is the party that holds the plan and the billing relationship. "Project" is a container of translation keys and locales inside an organization. "Customer Content" is everything you or your users put into the Service: translation keys, source strings, translations, glossaries, style guides, screenshots, comments, files you import and the metadata around them. "Output" is what the Service produces from Customer Content, including machine translations, quality findings and translation memory entries. "Documentation" is the product documentation and help centre we publish. "Order Form" is any quote, order document or enterprise agreement that references these terms. "Allowance" is the monthly word volume your plan includes. "Overage" is metered usage past the Allowance. "Subprocessor" has the meaning given in the Data Processing Addendum.

The agreement is made up of these terms, the Acceptable Use Policy, the Privacy Policy, the Cookie Policy, the Data Processing Addendum where it applies, the AI and Translation Terms, the Service Level Agreement where your plan carries one, the Refund and Cancellation Policy, and any Order Form. Where two of them conflict, the order of precedence is: (a) a signed Order Form or enterprise agreement, then (b) the Data Processing Addendum for anything about personal data, then (c) these terms, then (d) the remaining policies. A purchase order, vendor portal click-through or supplier terms document you send us has no effect on this agreement, even if we acknowledge or process it, unless we sign a document that says otherwise.

Give accurate information when you create an account, keep it current, and keep your credentials secret. You are responsible for everything done under your account and, if you are an organization owner or admin, for what your members do with the access you grant them. Every plan, Free included, carries the same four organization roles (owner, admin, developer, translator), eighteen project abilities and per-project and per-language grants; role-based access control is not sold as an upgrade and never will be. Tell us promptly at the security address if you believe an account or token has been compromised.

A seat is a named individual, not a shared login. Free and Starter include three seats; Team, Business and Enterprise include unlimited seats. You may reassign a seat when a person leaves or changes role, but you may not share one between people, rotate one through a team, or use one to give access to anybody outside your organization and its contractors working on your behalf. Contractors and freelance translators may hold a seat provided you remain responsible for their compliance with this agreement.

Free costs nothing and includes a one-time allowance of 100,000 words followed by 10,000 words each billing cycle, one project, 15 locale rows per project (the count includes the source row, so 14 target languages) and three seats. It is a hard cap rather than a metered plan: at the Allowance the Service stops translating instead of billing you, and no overage can ever be incurred on Free. Free does not include the REST API, webhooks, the command line interface, the delivery bundle or the in-context editor, because those need a project token and Free cannot mint one. We provide Free as is, may change what it includes on notice, and may suspend or remove a Free organization that is dormant, that is being used to work around plan limits across several accounts, or that breaches the Acceptable Use Policy.

Self-serve checkout applies a 14 day free trial, once per organization, to a first paid subscription. You keep the plan features for the whole trial. If you do not cancel before it ends, the subscription continues and the first invoice is charged automatically to your payment method. Cancelling during the trial ends the subscription at the close of the trial and returns the organization to Free with no charge. Trials are not available on a renewal, on a plan change, or to an organization that has already used one, and we may withdraw or shorten a trial for an account we believe in good faith is abusing it.

The open source plan is granted by us, never purchased and never self-selected: an organization lands on it only when we approve an application. It carries Team-level entitlements and an 1,000,000 word monthly allowance as a hard cap, so a granted organization can never generate an invoice. Eligibility, the "localized with" badge and the application form are described on the open source page. We may withdraw the grant, on notice, if the project stops meeting the eligibility conditions, if the grant is being used for commercial work that is not open source, or for a breach of this agreement, and the organization then moves to Free unless you subscribe.

The published self-serve ladder is: Free at $0 for a one-time 100,000 words and 10,000 words a month thereafter; Starter at $19 a month for 300,000 words and three seats; Team at $49 a month for 1,000,000 words with unlimited seats; Business at $149 a month for 4,000,000 words. Enterprise is priced by agreement. An annual subscription costs exactly ten times the monthly price, which is a discount of about seventeen percent against twelve monthly payments. A launch price may apply to a monthly Starter or Team subscription taken while the promotion is open, and where it does, it is a dedicated price rather than a coupon, so a subscription that has it keeps it for as long as it stays subscribed. Usage is metered in words, counted script-aware so that languages without spaces are counted on their own terms, and the meter counts source words multiplied by target locales. The allowance resets each billing cycle and does not roll over.

On a paid plan, usage past the allowance meters at $0.0008 per word in United States dollars. Free and the open source grant never meter: they stop at the cap. The rate that applies to a billing cycle is frozen when the cycle opens, so a change we publish takes effect from the next cycle and is never applied backwards. Overage is charged either as a metered addition to the next invoice or, once it crosses a threshold, as an in-cycle charge, and a remainder too small to bill (below fifty cents) is written off rather than carried. Overage exposure starts at a low ceiling for a new subscription and grows as charges are collected; we will not silently allow an unbounded bill on a first cycle. You can watch consumption against the allowance in the console at any time.

Fees are stated in United States dollars and are charged in advance for the subscription period and in arrears for overage. Self-serve subscriptions are paid by card through our payment processor, and you authorise us to charge the payment method on file for all amounts due, including renewals and overage, until you cancel. Enterprise customers may be invoiced against an Order Form, payable net thirty days from the invoice date unless the Order Form says otherwise. All fees are exclusive of taxes: you are responsible for sales, use, VAT, GST, withholding and similar taxes, other than taxes on our income, and where withholding is required you will gross up so that we receive the full amount invoiced. You must keep your billing contact and payment details current, and you must raise a good faith dispute about an invoice within thirty days of it, in writing, or the invoice is treated as accepted.

If a payment fails or an invoice goes unpaid past its due date we will tell you and give you a reasonable chance to fix it. If it is still unpaid ten days after that notice we may suspend the organization until it is paid, and if it is still unpaid thirty days after the notice we may terminate the subscription. Suspension for non-payment stops translation, delivery and API access; it does not delete Customer Content, which remains subject to the retention terms in clause 37. We may charge interest on overdue amounts at the lower of one and a half percent a month or the maximum the law allows, and recover reasonable costs of collection. Nothing in this clause limits our right to suspend under clause 38.

Subscriptions renew automatically at the end of each period, monthly or annually, at the then-current price for the plan, unless you cancel first. We give at least thirty days notice before a price increase takes effect on a renewal. You can change plan at any time and the difference is prorated onto your next invoice; a change between paid plans takes effect immediately, and a cancellation or a move to Free takes effect at the close of the current billing period, so until then you keep the plan you paid for. Cancelling moves the organization to Free at the end of the period rather than deleting it, so nothing disappears at the moment you cancel. There is no cancellation fee and no notice period on a self-serve plan. Enterprise renewal and termination for convenience are governed by the Order Form.

Fees are non-refundable except where the law requires otherwise, where an Order Form says otherwise, or where the Refund and Cancellation Policy gives you a right. That policy is part of this agreement and sets out the narrow cases in which we do refund: a duplicate or mistaken charge, a charge taken after a valid cancellation, a first annual subscription cancelled within fourteen days of the charge with no material use, and a billing error on our side. Service credits under the Service Level Agreement are credits against future fees, not refunds.

Your use of the Service is subject to the Acceptable Use Policy, which is incorporated into this agreement and which we may update from time to time. It sets out what may not be stored, translated, published or automated through the Service, and the technical limits you may not work around. A breach of that policy is a breach of this agreement, and clause 38 says what we can do about it.

You keep every right you have in Customer Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, reformat and process Customer Content, and to create Output from it, for the sole purpose of providing, securing and supporting the Service for you. That licence includes sending Customer Content to the subprocessors disclosed in our Trust Center, because that is how translation works, and it lasts only as long as we hold the content. It does not let us sell your content, publish it, use it to advertise, or train models on it. Aggregated statistics that identify neither you nor any individual (run counts, error rates, latency, reuse ratios) are ours to use to operate and improve the Service.

You promise that you own Customer Content or have the rights and permissions needed to submit it and to let us process it as this agreement describes, including any consent required from the individuals whose personal data it contains; that it does not infringe anyone else’s rights; and that it does not breach the Acceptable Use Policy. You are responsible for deciding what to put into the Service, and in particular for deciding whether to put personal data, payment data, health data or other regulated data into a translation string, which is a decision the Service cannot make for you. Do not submit government identifiers, cardholder data or special category personal data as translatable content.

As between you and us, you own the Output produced from your Customer Content, and we assign to you whatever rights we may hold in it, so a machine translation of your string is yours to use, edit, publish and license without paying us anything further. Two honest limits apply. First, machine-generated text may not attract copyright in every jurisdiction, and we make no promise that it does. Second, output is generated statistically from your input and identical or near-identical inputs can produce identical or near-identical outputs for other customers, so we cannot and do not promise that Output is unique to you. The AI and Translation Terms explain the mechanics in full.

Glossaries, style guides and human-reviewed translation memory entries belong to your organization and are scoped to it. The exact-match translation memory pool is different and is shared by design: a source string and its translation, keyed by a hash of the source, are contributed to a pool that carries no user column and no team column, so nothing in it can be traced back to a person. Any project can leave that pool with the per-project translation memory switch, on any plan including Free, which stops the project both drawing on and contributing to it. This is disclosed rather than buried, and the Trust Center states exactly which fields are shared and which are stripped.

If you send us ideas, suggestions, feature requests or bug reports, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction and without owing you anything. This does not give us any rights in Customer Content, and it does not stop you using your own ideas however you like. We will not identify you as the source of feedback in public without your permission.

The Service, including its software, models, prompts, quality checks, design, documentation and branding, belongs to us and to our licensors, and nothing in this agreement transfers any of it to you. You get a non-exclusive, non-transferable, non-sublicensable right to use the Service during the term, for your own internal business purposes and subject to your plan. You may not copy, modify, translate, reverse engineer, decompile or attempt to derive the source code of the Service except where the law expressly allows it despite this clause, nor build a competing product from it, nor use it to benchmark for publication without our written consent. Use of our name and marks is governed by the Trademark and Brand Use policy.

The Service connects to third party systems (repositories, content platforms, storage, chat, design tools) through connectors you choose to enable. When you enable one, you authorise us to access that system with the credentials or grant you supply, on your behalf and within the scope you set, and you remain responsible for having the right to grant it. Third party systems are operated by their own providers under their own terms and privacy policies, we do not control them, and we are not responsible for what they do, for their availability, or for changes they make to their APIs. Every connector in the marketplace is included at no additional charge today; if any connector becomes a paid add-on we will say so on the connector page and in the console before you can subscribe to it.

The REST API, webhooks and the command line interface need a project token, and a project token is available on paid plans. A token is stored as a SHA-256 hash and shown to you once, at creation, so we cannot recover it for you; treat it as a credential, scope it to the abilities it needs, give it an expiry where you can, and rotate it if it leaks. Everything done with your token counts as done by you. Outbound webhooks are signed HMAC-SHA256 over the timestamp and the body so you can verify them and enforce your own replay window, and you are responsible for verifying signatures on the receiving end. API traffic is rate limited, we publish the limits in the documentation, and we may throttle, cap or suspend access that we believe in good faith threatens the stability of the Service or the experience of other customers.

While your subscription is active you can retrieve Customer Content through the pull endpoint of the REST API, the command line interface, the delivery bundle and the storage connectors, in the file formats the Service supports. These need a project token, so they are available on paid plans; if you are on Free or the open source grant, or your subscription has ended, write to the contact address and we will provide an export of your project content in a common structured format at no charge, once, within a reasonable period. Glossaries and the audit log have their own export paths in the console, and the audit log export is an Enterprise feature. Where the EU Data Act applies to you, we will not charge a switching fee, we will not impose a notice period longer than two months to terminate for the purpose of switching, and we will assist your exit by making the exportable data described above available in the structured, commonly used and machine readable formats the Service supports.

We sometimes label a feature beta, preview, early access or experimental. Those features are optional, are provided as is and as available, may change or be withdrawn at any time without notice, are excluded from every service level commitment and from the indemnity in clause 33, and may have different or additional terms which we will show you before you turn them on. Do not use a beta feature for anything you cannot afford to lose or repeat. We may collect additional usage data about a beta feature to decide whether to ship it, and we will say so at the point you enable it.

Business and Enterprise carry a contractual monthly uptime target with a service credit schedule, set out in the Service Level Agreement, and Enterprise may agree different or additional targets on an Order Form. Free, Starter and Team are provided on a best-effort basis with no contractual uptime commitment, and nothing on our website changes that. Support is provided by email to the published address for every plan; Team and above are prioritised, and Business and Enterprise carry the response targets stated in the Service Level Agreement. We publish no uptime percentage as a measurement, because we run no probe of our own; where a status page is provisioned it is hosted independently of the product it watches.

We improve the Service continuously and may add, change or remove features. We will not make a change that materially reduces the core functionality of a plan you are paying for during your then-current subscription period without giving you at least thirty days notice, and if such a change materially and adversely affects you, you may terminate the affected subscription within that notice period and receive a pro-rata refund of prepaid fees for the unused remainder of the period. Deprecations of a published API are announced in the API changelog with a reasonable migration window. Emergency changes needed for security, legal compliance or platform stability may be made immediately, and we will explain them as soon as we reasonably can.

Each of us may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential, including Customer Content, our non-public pricing, security documentation and product roadmap. The receiver will use it only to perform this agreement, protect it with at least reasonable care, and disclose it only to employees, contractors and advisers who need it and are bound by confidentiality obligations at least as protective. The duty does not cover information that is or becomes public without breach, that the receiver already had, that it develops independently, or that it lawfully receives from a third party. Where disclosure is compelled by law the receiver will, if it is lawfully able, give the other prompt notice and reasonable cooperation to limit it. These obligations run for the term and for three years after it, and indefinitely for anything that is a trade secret.

Where we process personal data on your behalf we do so as processor and you as controller, on the terms of the Data Processing Addendum, which is incorporated into this agreement and which you accept by accepting these terms. You do not need to sign anything for it to apply; an executed copy for your records is available on request. The Privacy Policy describes what we process as controller in our own right, such as your account and billing records and the operational telemetry we need to run and secure the Service.

We maintain technical and organizational measures designed to protect Customer Content, described in the Data Processing Addendum and on the security page, and we state our gaps there rather than hiding them. You are responsible for the security of your own systems, credentials and tokens, for configuring roles and project access appropriately, and for the endpoints you point webhooks and connectors at. We will notify you without undue delay after becoming aware of a personal data breach affecting your data, as clause 12 of the Data Processing Addendum describes.

Each of us warrants that it has the legal power to enter into this agreement and that the person accepting it is authorised to do so. We warrant that we will provide the Service with reasonable skill and care and in a professional manner, that the Service will perform materially in accordance with the Documentation, and that we will not materially reduce the security measures we describe during a paid subscription period. Your exclusive remedy for a breach of that warranty is for us to correct the non-conformity or, if we cannot within a reasonable time, for you to terminate the affected subscription and receive a pro-rata refund of prepaid unused fees.

Except for the warranties expressly stated in clause 31, and to the fullest extent the law permits, the Service is provided as is and as available, and we disclaim all other warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted or error free, that it will meet your requirements, that defects will be corrected, or that any particular translation is accurate, idiomatic, culturally appropriate or fit for a regulated purpose. Nothing here excludes a liability that cannot lawfully be excluded, including for death or personal injury caused by negligence or for fraud.

We will defend you against a third party claim that the Service, used as this agreement permits, infringes that third party’s patent, copyright, trademark or trade secret rights, and we will pay damages finally awarded or amounts we agree in settlement. This does not apply to a claim arising from Customer Content, from Output, from your combination of the Service with anything we did not supply, from your use after we told you to stop, from a beta feature, or from a modification you made. If the Service becomes, or we think it may become, the subject of such a claim, we may at our option procure the right to keep using it, modify or replace it so it is non-infringing, or terminate the affected subscription and refund prepaid unused fees. This clause states our entire liability, and your exclusive remedy, for third party intellectual property claims.

You will defend us against a third party claim arising from Customer Content, from your use of Output, from your breach of the Acceptable Use Policy, or from your breach of clause 17, and you will pay damages finally awarded or amounts we agree in settlement. In each case the party seeking indemnity must give prompt written notice of the claim, hand sole control of the defence and settlement to the indemnifying party (which may not settle in a way that admits liability or imposes an obligation on the other without consent, not to be unreasonably withheld), and provide reasonable cooperation at the indemnifying party’s expense.

To the fullest extent the law permits, neither of us is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost goodwill, lost or corrupted data, or the cost of substitute services, however caused and on any theory of liability, even if advised of the possibility. Each party’s total aggregate liability arising out of or relating to this agreement is capped at the fees you paid or owed us for the Service in the twelve months before the event giving rise to the claim, and where no fees have been paid the cap is one hundred United States dollars. The cap does not apply to your payment obligations, to either party’s indemnity obligations under clauses 33 and 34, to a breach of confidentiality, or to liability that cannot lawfully be limited. These limits apply in aggregate across all claims, and they survive the failure of any limited remedy.

This agreement runs from the day you first accept it until every subscription under it has ended and your account is closed. You may terminate at any time by cancelling your subscription and deleting your organization. Either of us may terminate for cause on written notice if the other commits a material breach and fails to cure it within thirty days of notice describing it, or immediately if the other becomes insolvent, enters administration or liquidation, or makes a general assignment for the benefit of creditors. We may also terminate immediately for a breach of the Acceptable Use Policy that is causing active harm, or for non-payment as clause 12 describes. Termination of one subscription does not terminate another unless we say so.

On termination your right to use the Service stops, any unpaid fees for the period up to termination fall due, and prepaid fees are refunded only where clause 27, 31 or 33 says so. Cancelling a subscription moves the organization to Free rather than deleting it, and Customer Content stays available under the Free plan limits. If you delete the organization, it is cancelled first and then cascaded out of the live database thirty days later; encrypted backups are not reached by that purge and roll off on their own schedules. Retrieve anything you need before you delete, or ask us for the export described in clause 24. Clause 38 governs suspension, which is not termination.

We may suspend all or part of the Service, or a specific account, project, token or connector, where we reasonably believe it is necessary to stop a breach of the Acceptable Use Policy, to protect the Service or other customers from harm, to comply with a legal obligation or an order, or because of non-payment. We will give notice and a chance to fix the problem first unless the conduct is doing active harm, is unlawful, or notice would defeat the purpose of the suspension. A suspension is as narrow and as short as we can reasonably make it, and we restore access once the cause is resolved. Suspension does not pause your billing unless we say so in writing.

Neither of us may use the other’s name, logo or marks in publicity without prior written consent. We will not name you as a customer, publish your logo, or quote you in a case study unless you agree in writing first, and you may withdraw that agreement for future use on reasonable notice. We may refer to you internally and to our professional advisers, and we may state anonymised, aggregated facts about our customer base that identify nobody.

Each of us will comply with applicable export control, economic sanctions and trade laws, including those of the United States, the United Kingdom and the European Union. You represent that you are not located in, ordinarily resident in, or organised under the laws of a country or territory subject to comprehensive sanctions; that you are not a person on a restricted or denied party list, nor owned or controlled by one; and that you will not use the Service for any purpose those laws prohibit, including nuclear, chemical, biological weapons or missile technology end uses. You will not export, re-export or make the Service available to anyone in breach of those laws, and you will not submit Customer Content whose transfer to our subprocessors would breach them.

The Service is "commercial computer software" and "commercial computer software documentation" as those terms are used in 48 C.F.R. 12.212 and 48 C.F.R. 227.7202. A United States government end user acquires only the rights in this agreement, and any use, duplication or disclosure is subject to its restrictions. Nothing in this agreement is a grant of government purpose rights, unlimited rights or restricted rights beyond that.

Neither of us will offer, promise, give, request or accept any bribe, kickback or improper payment or advantage, directly or indirectly, in connection with this agreement, and each of us will comply with applicable anti-bribery and anti-corruption laws including the US Foreign Corrupt Practices Act and the UK Bribery Act 2010. You will tell us promptly if you learn of any such conduct connected with this agreement. Our own commitments are set out in the Business Ethics statement.

Neither of us is liable for a failure or delay in performing, other than a payment obligation, caused by something beyond its reasonable control: natural disaster, fire, flood, epidemic, war, terrorism, civil unrest, industrial action, government action, an internet or utility failure, a denial of service attack, or the failure of a third party infrastructure provider. The affected party will tell the other promptly and use reasonable efforts to work around it. If such an event continues for more than thirty consecutive days, either of us may terminate the affected subscription on written notice, and we will refund prepaid fees for the unused remainder of the period.

Neither of us may assign or transfer this agreement without the other’s prior written consent, except that either may assign it in its entirety, on notice and without consent, to a successor in a merger, acquisition, corporate reorganisation or sale of substantially all its assets, provided the successor assumes it. Any other attempted assignment is void. We may use subcontractors and subprocessors to provide the Service, disclosed as the Data Processing Addendum requires, and we remain responsible for their performance as if it were our own. This agreement binds and benefits the parties and their permitted successors.

Notices to you are given by email to the address on your account or by a notice in the console, and are treated as received on the day they are sent. Notices to us must be in writing and sent to the registered address printed on your invoice, with a copy by email to the address at the foot of this document. Routine operational messages, invoices, product notices and security notices are sent by email and are effective when sent. Keep your account email current: a notice sent to a stale address is still effective.

This agreement, and any dispute or claim arising out of it or its subject matter (including non-contractual disputes), is governed by the laws of the jurisdiction in which Transglot is established, without regard to conflict of law principles and excluding the United Nations Convention on Contracts for the International Sale of Goods. The parties submit to the exclusive jurisdiction of the courts of the jurisdiction in which Transglot is established. Nothing in this clause prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Where local consumer law gives you rights that cannot be varied by contract, this clause does not take them away.

Before starting formal proceedings, each of us will try in good faith to resolve a dispute by giving the other written notice describing it and then having the parties’ representatives discuss it for at least thirty days. That does not apply to a claim for injunctive relief or to a claim about unpaid fees. Any claim must be brought within one year after the claim arose, to the extent the law allows a contractual limitation period, or it is waived. Whether arbitration applies, and under which rules, is set out on any Order Form; where no Order Form says otherwise, clause 46 governs.

We update these terms from time to time. For a change that materially affects your rights or obligations we give at least thirty days notice, by email or in the console, before it takes effect, and continuing to use the Service after it takes effect means you accept it. If you do not accept a material change, your remedy is to stop using the Service and cancel before the change takes effect, and we will refund prepaid fees for the unused remainder of the period. Changes required by law or needed to address a security risk may take effect immediately. We change the effective date at the top of the document every time, and we keep the superseded version available on request.

If any provision of this agreement is held unenforceable, it is modified to the minimum extent needed to make it enforceable, or if that is not possible, severed, and the rest continues in force. A failure or delay in enforcing a right is not a waiver of it, and a waiver on one occasion is not a waiver on another. Nothing in this agreement creates a partnership, joint venture, agency or employment relationship. Nobody other than the parties and their permitted successors has any right to enforce any term of this agreement.

This agreement, together with the documents listed in clause 03, is the entire agreement between us about the Service and supersedes every prior proposal, representation, understanding and agreement about it, written or oral. Each of us confirms that it has not relied on any statement not set out in it, except that nothing excludes liability for fraudulent misrepresentation. Any amendment must be in writing, and for an Order Form must be signed by both parties.

The clauses that by their nature should survive termination do so, including clauses 02, 14, 16 (for content we still hold), 18, 20, 21, 28, 32, 33, 34, 35, 37, 39, 40, 41, 42, 45, 46, 47, 49, 50 and this clause.

Contract, billing and account questions go to hello@transglot.ai. Data protection questions and data subject requests go to privacy@transglot.ai. Vulnerability reports go to security@transglot.ai and are handled under the Vulnerability Disclosure policy, which includes a safe harbour for good faith research.