If your work is on our platform.

We respect the intellectual property of others and expect our customers to do the same, as the Acceptable Use Policy requires. This policy describes how to notify us of material stored on the Service that you believe infringes your copyright, how a customer responds, and what we do about repeat infringement. It follows the process in the United States Digital Millennium Copyright Act, 17 U.S.C. section 512, and we apply an equivalent process to notices under other copyright regimes, including the notice and action expectations of the EU Digital Services Act and Article 17 of the Copyright Directive.

Most content on the Service is private working material: translation keys, source strings and translations inside a customer’s own workspace, visible only to that workspace’s members and never published by us. We are a hosting provider for it rather than a publisher of it. That means a notice about a public web page is almost always aimed at the wrong party: if you found the material on a customer’s own website or app, the customer is the publisher and the fastest fix is to contact them. Send us a notice where the material is stored on our systems and you want it removed from them.

A valid notice is in writing and includes all six of the following: (a) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; (b) identification of the copyrighted work claimed to have been infringed, or a representative list where a single notice covers several works; (c) identification of the material claimed to be infringing, with enough detail for us to locate it, which for this Service means the organization, the project and, where you can, the specific keys, files or URLs; (d) your contact details, including a postal address, a telephone number and an email address; (e) a statement that you have a good faith belief that the use is not authorised by the copyright owner, its agent or the law; and (f) a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorised to act on behalf of the owner. A notice missing any of these may not be effective, and we will tell you what is missing rather than ignoring it.

Send a notice by email to hello@transglot.ai with "DMCA Notice" in the subject line, which is the fastest route and the one we monitor. For service by post, address it to our designated copyright agent, whose registered details are published here once the designation is filed and are available on request in the meantime. We will acknowledge a notice, and if you have given us an address to reply to we will tell you what we did about it.

We review the notice for the elements in clause 03. Where it is valid we act expeditiously to remove or disable access to the material identified, we notify the customer whose workspace it was in, we give them a copy of the notice including your contact details so that they can respond, and we tell them how to send a counter notice. We do not judge the merits of a copyright dispute between two parties, and removal is not a finding that anybody infringed anything. In an appropriate case, and rather than disabling a whole workspace, we will disable the specific project, file or keys the notice identifies.

If your material was removed and you believe that was a mistake or a misidentification, you may send a counter notice containing: (a) your physical or electronic signature; (b) identification of the material that was removed and the location it appeared at before removal; (c) a statement under penalty of perjury that you have a good faith belief that the material was removed as a result of mistake or misidentification; (d) your name, address and telephone number; and (e) a statement that you consent to the jurisdiction of the federal district court for the district in which your address is located, or if your address is outside the United States, of any judicial district in which we may be found, and that you will accept service of process from the person who sent the original notice or their agent.

We forward the counter notice to the person who sent the original notice and tell them that we will restore the material in ten business days. Unless we receive notice within that period that they have filed an action seeking a court order to restrain the activity, we restore the material in not less than ten and not more than fourteen business days after receiving the counter notice. This timetable is set by statute and we do not vary it in either direction.

Under 17 U.S.C. section 512(f), a person who knowingly materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, including costs and legal fees. Copyright is a serious thing to assert and a serious thing to assert falsely. Do not use this process to remove a competitor’s content, to resolve a contractual dispute, or to silence criticism: we will decline a notice that is plainly being used that way, and we will say why.

We have adopted and reasonably implement a policy of terminating, in appropriate circumstances, the accounts of customers and users who are repeat infringers. We count notices that we have acted on and that were not successfully countered. Termination decisions take account of the number and seriousness of the notices, whether the material was public, whether the customer acted on the first notice, and any counter notices or evidence of licence. A terminated organization is handled under the Terms of Service, and clause 18 of the Acceptable Use Policy gives an appeal.

This process is for copyright. A complaint about the use of a trademark, about defamation, about a privacy or publicity right, about a data protection breach, or about anything else unlawful should go to the same address with a description of the right you hold, the material you are complaining about and why it is unlawful, and we will handle it under the Acceptable Use Policy. Our own marks are covered by the Trademark and Brand Use policy.

We keep a record of the notices we receive and the action we take on each. We will provide anonymised statistics on request, and where we are required to publish a transparency report under applicable law we will do so. We do not publish the content of notices, and we do not disclose the identity of a reporter to the reported party except where the law requires it or where the notice itself must be forwarded, as clause 05 describes.

Notices, counter notices and questions about this policy go to hello@transglot.ai. If you are a customer and you have received a notice we forwarded, reply to that message and we will tell you what your options are, including the counter notice route, without giving you legal advice about whether to use it.