The free trial
How a trial of Starter, Team or Business starts, what it includes, how its trial words are spent, and what happens when it ends.
Who can do this: the Owners and Billing members of an account on Free that has never had a trial or a subscription.
Starter, Team and Business each come with a free trial that includes every feature of the plan and a one-time stock of trial words. The trial's length and its trial words are listed on transglot.ai/pricing.
Start a trial
Pick a plan
Open Settings, choose the Account tab, then Plan & billing. Under Where you sit, select Starter, Team or Business, then Upgrade.
Name who invoices go to
Before you go to payment asks for the Company or billing name: "Invoices are addressed to this name." Enter it and select Continue to payment.
Go through checkout
Checkout asks for a card, and nothing is charged until the trial ends. If no trial can start, checkout says so and nothing is charged.
The trial is once per account, once per card and once per person, and a prepaid card cannot start one.
What the trial includes
Every feature, limit and screen of the plan you are trialling, until the trial ends. Plan & billing shows Trial ends with the date.
The trial words
The trial words are the same on every plan. They are a one-time stock: they are not shared out by the length of the trial and they are not topped up at a new cycle. Changing plan during the trial leaves the stock as it is. The account's Usage page shows Trial words left. The cycle's words are spent first, then the trial words, then any welcome words left.
If the words run out before the trial ends, the plan's features stay. What still translates is any welcome words left, and this cycle's Free words again once the words reset. Words beyond the trial are not sold: usage beyond the plan starts with the first paid cycle.
Start the plan early
The plan's full allowance starts when the trial converts. To start it at once, select Start followed by the plan's name on Plan & billing, for example Start Team now: the card is charged today, the trial ends now, and the plan's allowance opens once the payment goes through.
When the trial ends
The trial converts to the paid plan and the card is charged. You are emailed before that happens, and a banner names the date, the card and the amount.
To stop before then, move the account to Free during the trial. The trial ends on its date: the trial words stop at once, the features stay until then, and nothing is charged. See What happens if I cancel?.
If it doesn't work
- "This card has already been used for a Transglot trial, so no trial started and nothing was charged. Subscribe to start today."
- "Prepaid cards cannot start a trial. Nothing was charged."
- "A trial has already been used with this email address or sign-in. Nothing was charged."