spec sheet · docs & support

Intercom and Transglot, help customers in their language.

Choose Intercom in your project’s CMS settings, add your credentials, and select the content and languages to sync. Translate and review in one project, then publish to your mapped target languages.

Import and publish translations

Direction: Import and publish translations
Plan: Starter and up
Scope: Help Center articles and collections
Authentication: a workspace access token, and the region your workspace lives in
Get started: Connect from your project’s CMS settings.

Create your project Setup

docs & support

the workflow

Connect your content. Review every language.

Connect once, choose your content and languages, then translate and review in the same project. The steps below show how it works in your tool.

Connect Intercom
Choose Intercom in the project’s CMS settings. Add a workspace access token, and the region your workspace lives in.
connect
Choose the content and locale mapping
Select the types and fields you want to localize. The connector reads Help Center articles and collections. Map the source and target locales to your project.
map
Sync and review the translations
Start Sync from CMS to bring the selected source into your project. Translate and review the resulting keys alongside the rest of your project content.
review
Publish to Intercom
Use Publish to CMS to send the translated values to the mapped target locales. Check the publish result in the project’s CMS settings.
deliver

Publish translated values back to the target locales you map in Intercom.

what moves

What you can translate and deliver.

Help Center articles and the collections that hold them. Both use Intercom's own translated content model, so a publish writes only the per locale content object and never the top level fields your default locale reads from.

What you can translate and deliver.
Surface	What to expect
Source and scope	Help Center articles and collections
Translated output	Publish translated values back to the target locales you map in Intercom.
Keep in mind	Only the content types and fields you select are synced. Source content stays in its source locale.

get connected

A few steps to your first connection.

Follow your tool’s setup below: add the connection, choose what to sync, and try it with a small set of content. Your team can keep working in the tools they already use.

What you need

a workspace access token, and the region your workspace lives in.

A Transglot project with its source and target locales configured.
Save credentials in the connection settings so your team can work without copying secrets between files.
Hosted API access requires a paid Transglot plan. AI translation uses your workspace’s word allowance.

Create your project

Create a Transglot project with the source and target locales you need.
Open the project’s CMS settings and choose Intercom.
Provide a workspace access token, and the region your workspace lives in.
Save the connection, select the supported content, map locales, then run Sync from CMS.

same project, more possibilities