spec sheet · docs & support

Freshdesk and Transglot, translate the answers customers need.

Choose Freshdesk in your project’s CMS settings, add your credentials, and select the content and languages to sync. Translate and review in one project, then publish to your mapped target languages.

Import and publish translations

Direction: Import and publish translations
Plan: Starter and up
Scope: solution articles: title and description
Authentication: your Freshdesk domain and an API key
Get started: Connect from your project’s CMS settings.

Create your project Setup

docs & support

the workflow

Connect your content. Review every language.

Connect once, choose your content and languages, then translate and review in the same project. The steps below show how it works in your tool.

Connect Freshdesk
Choose Freshdesk in the project’s CMS settings. Add your Freshdesk domain and an API key.
connect
Choose the content and locale mapping
Select the types and fields you want to localize. The connector reads solution articles: title and description. Map the source and target locales to your project.
map
Sync and review the translations
Start Sync from CMS to bring the selected source into your project. Translate and review the resulting keys alongside the rest of your project content.
review
Publish to Freshdesk
Use Publish to CMS to send the translated values to the mapped target locales. Check the publish result in the project’s CMS settings.
deliver

Publish translated values back to the target locales you map in Freshdesk.

what moves

What you can translate and deliver.

Solution articles, walked category by folder because Freshdesk has no flat article list. Each target language is a separate translated article, and it reuses the primary article's status, so a translation is never published ahead of the source it came from.

What you can translate and deliver.
Surface	What to expect
Source and scope	solution articles: title and description
Translated output	Publish translated values back to the target locales you map in Freshdesk.
Keep in mind	Only the content types and fields you select are synced. Source content stays in its source locale.

get connected

A few steps to your first connection.

Follow your tool’s setup below: add the connection, choose what to sync, and try it with a small set of content. Your team can keep working in the tools they already use.

What you need

your Freshdesk domain and an API key.

A Transglot project with its source and target locales configured.
Save credentials in the connection settings so your team can work without copying secrets between files.
Hosted API access requires a paid Transglot plan. AI translation uses your workspace’s word allowance.

Create your project

Create a Transglot project with the source and target locales you need.
Open the project’s CMS settings and choose Freshdesk.
Provide your Freshdesk domain and an API key.
Save the connection, select the supported content, map locales, then run Sync from CMS.

same project, more possibilities